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We are committed to being an aquarium for all, welcoming everyone to our aquarium and working each day to improve the experience for all of our visitors.
This page contains information and resources to support your visit to Oceanarium Bournemouth. Email info@oceanarium.co.uk or call 01202 311 993 for more information about accessibility at Oceanarium Bournemouth.
The Oceanarium displays are situated on two floors with lift access, as well as stairs. Wide passageways are throughout the displays for ease of access. There are some steps within the Oceanarium but all of these are clearly marked and alternative routes are available. Accessible toilets, the Offshore Café and Cove gift shop are all located on the ground floor.
We offer a discounted rate to visitors with disabilities and if required we offer one free registered carer ticket. *We do require proof and accept the following documentation. Please note documentation should be dated within the last 24 months.
Please don’t be offended by our staff asking – some disabilities are not visible and we try to treat all our visitors the same.
If you do require a registered carer ticket this will need to be claimed on arrival when presenting your proof.
If you have any questions or need further assistance regarding our disabled and carer tickets, please email info@oceanarium.co.uk
These are just a few suggestions to help you get the best out of your visit.
The Oceanarium has three main toilets, one accessible toilet and four child changing tables. You can access the main toilets, accessible toilets and child changing table in the hall by the lift on the ground floor. There is also a toilet and child changing table situated at the Play Zone on the ground floor. Toilets and a child changing table are also available in our Offshore Cafe.
Oceanarium Bournemouth is fully accessible, however there are some areas which are narrower and have ramps. Fire doors are also in place which require to be manually opened. Please use caution when operating electronic mobility devices, wheelchairs, walking sticks, or prams.
The aquarium can draw large, noisy crowds on busy days, in particular on weekend days and school holidays. If you wish for a quieter visit, Mondays and Fridays tend to be less busy.
Typically, you do not need to worry about loud noises, flashing lights, or other overwhelming sensory elements during your visit to the aquarium. However, you may encounter strong smells and changes in temperature and humidity. You may hear microphones being used for visitor talks and tannoy announcements or alarms, these are used for essential communication.
The Oceanarium offers sensory sessions for those with additional needs. For more details, click HERE.
Our pushchair and buggy park is located upstairs next to Eddie the Iguana. Please be aware our Buggy park is now CLOSED for winter. Our buggy park is open from beginning of February half term until end of October half term. During Winter from end of October half term until beginning of February half term, the buggy park will be closed. Please note, the buggy park is for pushchairs only and any personal belongings left unattended by the customer is at their own risk.
Unfortunately, due to the seafront location, we do not have our own car park. Please find below details of Blue Badge Parking in Bournemouth.
Badge holders may park free of charge and without time limit at on street “pay and display” machines unless a local traffic order is in force. Signs explaining any restrictions will be in place. The Blue Badge must be displayed.
There are disabled parking spaces available in the following town centre locations:
Please note that at some of these locations a time restriction may apply during certain hours. Please check the signs and display your disabled badge.
In car parks operated by Bournemouth Borough Council, badge holders must pay unless the VEHICLE is tax exempt. The Road Fund Licence will show nil and the word disabled.
If you hold a disabled blue badge you may park in a disabled bay. Please purchase a pay and display ticket and clearly display your disabled badge.
For further information on parking in Bournemouth, to view a map of Bournemouth Borough Council car parks and the tariffs applicable please click here.
For further information on parking in Bournemouth please contact Bournemouth Borough Council Parking:
t: 01202 454721 (24 hours - out of office hours answer machine)
f: 01202 451492
e: parkingshop@bournemouth.gov.uk
Dogs are not allowed into the Oceanarium unless they are ADUK registered assistance dogs or guide dogs. Relevant documentation will need to be emailed to us prior to your visit at info@oceanarium.co.uk or presented on arrival. Unfortunately emotional support animals do not have the same training or legal recognition within the UK as assistance dogs and therefore are not permitted into the aquarium.
If you require first aid, a member of staff who is first aid trained will be able to help you and assist.
Ask staff at the Gift Shop for assistance with reaching items, reading labels, or describing products.
Please be aware that on wet days during school holidays and weekends, the Oceanarium can get extremely busy.
Although we don’t have any maximum capacity as we are classed as a walk through attraction, we are very aware of a sensible limit of visitors and will stop admitting people when we reach this. This means that if you visit on a wet day in the school holidays or on weekends, please be advised that you may have to queue for a long time to get in (some of which may be outside without cover), and that it will be very busy once you are inside the aquarium, particularly around feeding times.
Please be aware that Penguin Beach Encounter is an outside exhibit so wet weather clothing is advisable.
The Oceanarium is open 364 days per year (closed Christmas Day) and is an ALL weather attraction, suitable for any weather condition; not just rainy days. However we look forward to welcoming you whichever day you choose to visit.